Shipping policy

Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered for our beauty and cosmetics store.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed. During peak periods, promotions, or holidays, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with your tracking information.

Shipping Locations

We currently ship to:

  • Domestic locations

  • Selected international destinations

If your location is not available at checkout, please contact us before placing your order.

Shipping Rates

Shipping fees are calculated at checkout based on:

  • Your delivery location

  • Order weight and size

  • Selected shipping method

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Estimated Delivery Time

Estimated delivery times vary depending on your location and shipping method:

  • Domestic orders: 3–7 business days

  • International orders: 7–15 business days

Please note that delivery times are estimates and may be affected by customs processing, weather conditions, or courier delays beyond our control.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment until it reaches your delivery address.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

Lost or Delayed Packages

If your order is delayed or appears lost in transit, please contact us with your order number and tracking details. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us through our store’s contact page.

We appreciate your trust and thank you for choosing our beauty and cosmetics store.